Currently it is only within Canada. If you are wanting a product shipped to another country, please contact us.
We offer a flat shipping rate of $5 across Canada. The final shipping cost will be shown at checkout before payment is completed.
Yes. Once the order is processed, a shipping number will be emailed to you so you can track your package.
Customs charges are outside of Ink Iron Memories’ control and are charged at the sole discretion of your local customs office. Because of this, they are unable to cover or refund any charges you may incur. They’re also unable to predict if or when you may be charged. For more information, you can contact your local customs office.
Shipping time is usually between 1–3 days. However, if you need it within a certain time period, you can contact customer service to discuss available options.
Your order should arrive within the timeframe of your chosen delivery method, which can be checked in your order confirmation email. You will also receive a tracking link in this email for delivery updates.
If the delivery timeframe has passed and you still haven’t received your items, contact customer service with your order details and order number so they can investigate the status of your order.
Once an order has been placed, the team begins processing it promptly, so orders cannot be amended or canceled after checkout.
Personalized items are non-returnable and non-refundable. Gift cards are also non-returnable items.
Yes. Please contact customer service with your order details.
We accept most major credit card companies, as well as Apple Pay and Google Pay.
First, check that:
If it still does not work, contact customer service with your discount code for further assistance.
